Terms and Conditions

Customer service

We are committed to providing you with a high standard of service. If you are dissatisfied with the service you receive, please let us know and we will do our utmost to address your concerns. If you are still not satisfied you can refer your complaint to Exemplar Resolutions.

Professional insurance

We provide reassurance through professional indemnity insurance, that protection and support is available in the unlikely event of claims of negligence, errors and omissions.

Data protection

Information and data provided by you will be processed and stored securely to comply with The Data Protection Act 2018. The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).

Applicable law

These terms and conditions are governed by and should be construed in accordance with English Law. The Courts of England will have jurisdiction in relation to any claim, dispute or difference concerning these terms and conditions and any matters arising from them. Each party irrevocably waives any right it may have to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.

Client identification

All bookkeepers must comply with the duties imposed by the Proceeds of Crime Act 2002, The Terrorism Act 2000 and the Money Laundering Regulations 2007/2017. Failure to perform these duties can result in fines and/or imprisonment. Consequently, we are required to identify clients and will request from you such information and documentation as we require and/or make searches of appropriate databases.

Fees and Contracted Hours

Fees will be either on an day, hourly rate or fixed as agreed for the specific service.

Rates, guaranteed hours (where applicable) and fixed fees will be reviewed from time to time, but can be renegotiated at any stage by mutual consent. Any proposal for a change in rates will be notified 1 month prior to a proposed increase.

Payment is required within 15 days of receipt of invoice, paid by BACS/Faster Payments, or within the specific terms agreed per service.

We will give at least 2 weeks notice of any unavailability, such as vacations and where possible will make arrangements to accommodate the work for this period.

If we are unable to provide services due to, for example, illness or accident, we shall notify the client as soon as reasonably practicable


Contracted hours will be competed off site unless an alternate location is agreed. A fee may be applicable for on site work.

Agreement of terms and termination

Once agreed, the terms and conditions notification will remain effective from the date of agreement until it is replaced or the stated end date. Either party may vary or terminate this agreement without penalty.

Notice of termination must be given in writing by either party, providing 14 days’ notice. Accrued/outstanding fees will be payable.

Force Majeure Event Clause

Neither Exemplar nor the Client shall be held liable for failure or delay in the performance of its obligations under this Contract, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party (“Force Majeure Events”). This includes pandemics.

Acts or events constituting Force Majeure Events shall include, but not limited to Act of God, government intervention, directives or policies.

The party affected by a Force Majeure Event shall notify the other as soon as soon as reasonably practicable after commencement of a Force Majeure Event.